Abstract

Accommodation establishments in which labor-intensive production occurs need high-performing employees to increase both their competitiveness and profitability. The employee’s ability to show expected performance may vary according to their personality traits, professional orientations and behaviors in the group environment. The behaviors of the employees in the accommodation establishments where face-to-face communication with the guest is dominant may change depending on personality traits that are influenced from both environmental and genetic factors. The study examined the relationships between the personality traits, service orientations and social loafing behaviors of the employees in the accommodation establishment.Therefore, the data obtained from 292 participants working in 62 accommodation establishments in Thrace Region were analyzed. As a result of the correlation analysis, no relationship was found between service orientation and social loafing but there were relationships between service orientation and personality traits (excluding extroversion), and some personality traits (neuroticism and openness) and social loafing. The result of the path analysis has showed that service orientation affects openness personality trait positively, but neuroticism personality trait negatively. Also, it is understood that social loafing, the dependent variable, is positively affected by both openness and neuroticism personality traits in terms of causality.