ABSTRACT

Technological developments have led to significant changes in the restaurant sector as in many other sectors. Today's restaurant managers are effectively utilizing restaurant information systems to streamline their operations more efficiently, deliver better service to customers, and implement successful marketing practices. Building on this context, this study aims to evaluate the success of information systems in restaurant businesses using DeLone and McLean’s information system success model as the basis for analysis. The model used information quality, system quality, usage, user satisfaction, individual impact, and organizational impact variables to measure the success of information systems in restaurants. To realize this, 404 employees working full-time in restaurants constitute the sample of the study. With respect to, there is no significant effect of system quality on user satisfaction, while the effect of information quality on user satisfaction is significant. Moreover, user satisfaction and system utilization emerge as critical factors that contribute to improving individual performance and ultimately affect organizational performance.

JEL Classification: M150, O320.